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Hôtel Montfort

Septembre 2024 – octobre 2025

Maintenance requests requiring structured follow-up. Connect field information, priorities and reliable indicators.

Exterior view of Hôtel Montfort in Nicolet.
A heritage hospitality asset where service continuity depends on visible, prioritized and transferable maintenance.
Public view of the Hôtel Montfort lobby.
The guest-facing environment that maintenance operations must keep available.
Guillaume Bussière and a colleague inspect mechanical equipment.
Hands-on assessment: observe the asset, speak with users and document before prioritizing.

Context

Maintenance requests requiring structured follow-up.

Challenge

Connect field information, priorities and reliable indicators.

Exact scope of responsibility

Request structuring and analysis; no claim of a complete commercial CMMS.

Constraints

Consistency and quality of field records.

Decisions

Connect requests, priorities and indicators.

Management actions

Use QR requests, OCR, Power Automate, JSON and Dataverse; track priorities, durations, categories, backlog and Pareto analysis in Power BI.

Resources involved

Maintenance workflows, data quality, Power BI and documentation.

Results

34 structured requests and an inconsistent indicator definition detected before reporting.

Indicators

34 structured requests (V2).

Supporting material

Internal material described in the professional record; review of shareable documents can be arranged after third-party data is removed.

Relevance for a future employer

Maintenance workflows, data quality, Power BI and documentation.

Confidentiality and professional documents

Discuss your priorities

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